Legal
Last updated: June 2026
ClimbHQ ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, store and protect your personal data when you visit our website (climbhq.co.uk) or engage our services, and your rights under UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
ClimbHQ provides commercial head-office services (marketing, finance and HR support) to indoor climbing centres. For the purposes of data protection law, ClimbHQ is the data controller for the personal data described in this policy.
If you have any questions about this policy or how we handle your data, contact us at hello@climbhq.co.uk.
We may collect and process the following types of information:
We use your personal data to:
We only process your personal data where we have a lawful basis to do so. Depending on the circumstances, this will be: your consent; the performance of a contract with you; our legitimate interests in running and promoting our business; or compliance with a legal obligation.
Where you have subscribed to our newsletter or otherwise consented to marketing, we may send you updates, insights and information about our services. You can opt out at any time by using the unsubscribe link in any email, or by contacting us at hello@climbhq.co.uk.
We do not sell your personal data. We may share it with trusted third-party service providers who help us operate our business and website (for example, email, analytics and hosting providers), all of whom are required to keep your information secure and to use it only for the purposes we specify. We may also disclose your information where required to do so by law.
Our website may use cookies and similar technologies to help the site function and to understand how visitors use it. Cookies are small text files stored on your device. You can control or disable cookies through your browser settings, although some parts of the site may not function correctly if you do.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. We retain personal data only for as long as is necessary for the purposes set out in this policy, or as required to meet our legal and regulatory obligations.
Under UK data protection law you have a number of rights, including the right to: access the personal data we hold about you; request that we correct or delete it; object to or restrict its processing; and request the transfer of your data. To exercise any of these rights, please contact us at hello@climbhq.co.uk.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection, at ico.org.uk.
Our website may contain links to other websites. This privacy policy applies only to our website, and we are not responsible for the privacy practices of any third-party sites. We encourage you to read the privacy policy of any website you visit.
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "last updated" date. We encourage you to review this page periodically.
If you have any questions about this privacy policy or wish to exercise your rights, please contact us at hello@climbhq.co.uk.